Terms and conditions

About us

Healthy You Pharmacy and Superstore Int’l Ltd is a company incorporated in Nigeria under company number RC1293924. If you need any information or have a complaint about any of our services please contact us by one of the following methods:

Phone: 09033090516, 09040976144 or 0805767616

WhatsApp: 09033090516

Facebook: healthy you pharmacy

Instagram: @healthy_you_pharmacy

Email – healthyyoupharm@gmail.com

Visit us @ HEALTHY YOU PHARMACY, Victory House, Old Lamingo Road, Off Angwan Rukuba Junction, Jos

Privacy

Your privacy and that of each other person whose information you provide to us is important to us. We will treat all your personal data as confidential and will comply with all applicable privacy regulations.

It is important that you understand and are comfortable with these terms before using the service and we encourage you to take time to read them.

We reserve the right to refuse to provide specific services at any time if your continued use is believed to prejudice us or other users.

You warrant that:

The Personal Data which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Limitation of Liability

You agree that Healthy You Pharmacy shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from or in connection to use of Healthy You Pharmacy’ services. In no event shall Healthy You Pharmacy’ total liability to you exceed the amount paid by you to Healthy You Pharmacy in respect of the specific service resulting in the said liability.

Indemnity

You hereby indemnify and hold Healthy You Pharmacy, its owners, licensees, affiliates, subsidiaries and their respective officers, directors, agents, and employees, free from any losses, claims, actions, costs, damages, penalties, fines and expenses including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions, Privacy Policy and other Policies, or your violation of any law, rules or regulations or the rights of a third party.

Acceptance of Electronic Documents

You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Communication During Order Processing

While processing your order, we may need to contact you to discuss the availability of items in your order and any suggested replacements. We require your response within 15 minutes of receiving emails, texts, messages or phone calls about any replacements in your order, otherwise, we may deliver only available items without including any suggested replacements.

Payment and Pricing

We are determined to provide the most accurate pricing information to our users; however, errors may still occur, such as cases when the price of an item is wrongly communicated. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. All payments are to be made electronically and confirmed before delivery is made.

Delivery costs

Delivery costs which packing and transportation costs will be included. This will be added to the cost of your order and will depend on the delivery options you choose.

Access to Your Delivery Location

We always endeavour to deliver your order directly to your doorstep, however if access to your location is limited due to safety concerns, dilapidated road, flooding, road blocks, civil unrests or any other encumbrances, then we will require you to notify us in advance or we inform you of an arrangement to meet the delivery agent at a agreed, convenient and more accessible location. Failure to notify us of any such issues may result in a delay and/or rescheduling of your delivery or a cancellation of your order.

Meeting Our Delivery Agent

In order to enable our Delivery Agent effect timely deliveries, they are mandated to wait for a maximum of 10 minutes for each customer to receive their orders from them. After contacting a customer and the customer is either unresponsive or fails to show up after 10 minutes, the Delivery Agent will leave your address. If you are unreachable at the point of delivery, your order may be rescheduled at an additional cost. We will accept no liability for perishable or other items that are damaged due to the wait time

Cancellations

When we receive customer orders, we begin processing immediately. Thus, once an order has been paid for, Healthy You Pharmacy is unable to accept a cancellation of the order, neither is Healthy You Pharmacy able to process a refund. This, however, does not affect your rights to a refund in the event that an incorrect or damaged item is delivered.

Returns

If we deliver an incorrect or damaged item (damage that has been caused by us), we will happily replace the item at no additional cost to you. For us to replace such items, customers will need to notify the Delivery Agent of their observation at the point of delivery. Once customers have taken delivery of their order and signed confirming this, they take ownership of the items and Healthy You Pharmacy will be unable to accept any returns. For this reason, we ask customers to carefully check and confirm the accuracy of their order with the Delivery Agent before acknowledging receipt by signing. Healthy You Pharmacy will not accept returns for items that have no material damage to them.

Refunds

If an ordered item is unavailable, we will continue to check for the item until it is back in stock. If, after our checks, the item remains out of stock, any credit due to you will be refunded to the bank account from where payment was made.

In instances where your address is not within our delivery coverage locations or we later receive a payment which did not reflect in our account at the time you made it, we may process a refund to your account after deducting relevant bank charges.

Treatment of Our Employees

Healthy You Pharmacy’ employees always strive to please customers and often go to extra lengths to ensure customers enjoy premium service. We expect that our customers will accord the same courtesy and respect to all our employees they may engage with via email, over the phone or in person. Our employees mean a lot to us and without them, we will not be able to provide the level of service we offer our customers. So, while we will be patient with customers, we will not tolerate any written, verbal or physical abuse to our employees by anyone. Any breach of this by a customer may result in our refusal to fulfil the customer’s order. In such an instance, if the items in the customer’s order have already been picked and paid for, we may decide not to deliver to the customer’s location and instead require the customer to pick up the order at a location of our choosing. If, however, the items have not been purchased, we may process a refund after deducting relevant bank, transactional and operational charges and costs Healthy You Pharmacy may have incurred. Healthy You Pharmacy reserves the right to report any incidence of abuse to the appropriate law enforcement authorities.

Mediation

Healthy You Pharmacy and customers shall use their best endeavours to settle any controversy, claim or dispute between them, arising from or in connection with the use of Healthy You Pharmacy services and these Terms and Conditions of Use, amicably through mutual discussion. Notwithstanding the foregoing, Healthy You Pharmacy reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.